COMMUNICATION
P4 is a real-time multi-channel communication hub that collects and vectors chat, voice, text, email, data and documents in secure phone and desktop applications.
P4 Chat was developed for small and medium-sized businesses that want to build the value discipline of customer intimacy by cost-effectively leveraging their people and readily available low-cost technology.
P4 Chat was designed to enable important conversations among employees as well as managers and owners. Much appreciated customer service, problem-solving, competitive benchmarking and having fun at work – these are the antidote to a fate worse than being controlled which is being ignored and the self-propelling fuel to drive increasingly higher performance.
P4 Chat goes beyond mere collaboration. It builds lasting emotional connections among customers, companies and employees. The magic of the translation receipt and delivery engine in P4 Chat is in its technical immediacy and personal intimacy.
P4 Call Center
P4 Call Center was born from the classic problem of messageus interruptus. According to a 2017 Forrester research report an SMB’s best customers are ones who initiate a phone call – they call with intent to buy, they convert faster, spend more, and churn less. Customers prefer to contact businesses by phone but most phone calls to SMBs go unanswered. What’s worse, the majority of those callers don’t leave a message.
P4’s continuous communication doesn’t mean your team is talking all the time. It means there are no bottlenecks in the flow from the moment important messages and information are generated to receipt by the people in your company who can act on them.
Customers love it without even knowing they’re using it because the messages they generate in their chosen medium (voice, text or email) are delivered to a group dashboard and replied to “on the fly” from whatever medium is immediately available to your team.
P4 Chat enables two-way texting as well as the delivery of voice to text and email communication into a dashboard that can be worked by anyone in your business who has access. The real-time monitoring and reporting of the communication backlog reduces missed calls and response times.
Let’s get started.
If you’re operating your business on a “need to know” basis, P4 Chat’s Call Center and Team modules were built to demonstrate that the more your employees know the more they’ll provide five-star customer service, work together and stick with you. We’ll start by understanding what you have. We’ll show you all the applications available as well as the information reporting functions. We’ll establish what works for your business and work on a quick and painless onboarding.